| |
How can I trust you? |
| |
We are a company house registered Limited company under the name of "Your Ticket Market Ltd" in the UK. We are a UK VAT registered business.
COMPANY NAME: "Your Ticket Market Limited"
COMPANY REG NO:
06777915
Our telephone number is: 020 7494 3245
|
| |
Why do the ticket prices vary? |
| |
Ticket prices are not determined by YourTicketMarket.com (YTM), there are sellers (individuals and secondary ticket agencies) who would like to sell their tickets at a price of their choice.
Face value of the ticket is the fee printed on the actual ticket. This price is determined by the concert tour promoter or organizer of the event.
Selling price is determined by the seller and can differ from the face value, because the tickets on YTM are sold at "market value". This is the price a consumer will need to pay to purchase tickets.
If the event is in high demand, the selling price is likely to be higher than the face value on the ticket and vice versa.
|
| |
Seating: Together & Location |
| |
Most of the tickets listed on the site are seated together. However, please check the section and row details provided by the seller. Some tickets are listed to be sold alltogether. If you see a listing of 5 tickets and if the dropdown list doesn't display any other number then that means the seller would like to sell these tickets together.
TBC & TBA
If you see TBC or TBA in any of the listings this means that exact location of the seats may not have been released to the seller. In many cases the seat numbers may not be available until the tickets have been issued and received by the seller.
|
| |
Who own these tickets? |
| |
YTM provides a marketplace platform where sellers and buyers meet to have a deal.
All tickets are owned by sellers. YourTicketMarket.com does not have these tickets. We only provide a secure exchange between the buyers and sellers.
|
| |
When will I receive my tickets? |
| |
Tickets are normally dispatched 7 to 10 days before the event. This is because each promoter sends their tickets out at different times.
The seller will send the tickets to the billing/delivery address you have provided within 24 hours upon receipt. As soon as your tickets have been posted, you will receive a dispatch confirmation email from us confirming the delivery method and the tracking number.
You can TRACK your order by loging in to your account.
If your delivery address changes please contact us immediately. You should receive your tickets max 3 days before the event. If you have not received your tickets 3 days before the event, please contact us.
All transactions are secured at YTM. If a seller doesn't stick to the rules we will find matching alternative tickets if not better or your money back. We don't believe this will happen but just in case we wanted to mention it here to assure you that the transactions are secured.
|
| |
International Buyers |
| |
YourTicketMarket will be flexible with your travel arrangements. We work closely with our sellers to ensure safe ticket delivery.
If you have not received your tickets before your travel date please contact us and provide us with the details of your travel arrangements. We will need to know the following;
- We will need your travel date and teh address of where you will be staying
- Someone must be available to sign for these tickets
- If it is a hotel; please give us the hotel details, your booking name and check in date
You can reach us on our telephone number in our home page or email us using our support page.
|
| |
Sellers name on your ticket |
| |
Your tickets may have the original buyers name. This is a common practice and in our experience, this is definetely not a problem.
You are covered by YourTicketMarket and if you experience any problem with your ticket, please contact our team immediately.
|
| |
Cancelling an order once submitted |
| |
Unfortunately it is not possible to cancel your order. However, you can always list you purchased tickets via YourTicketMarket.
|
| |
Cancelled Event |
| |
If an event is cancelled for which you have purchased tickets through YourTicketMarket the refund will be determined by the procedure employed by the organizer or the promoter.
Cancelled
We would normally refund the monies that you have paid. If you have received your tickets for the cancelled event we would ask for you to return the tickets to us. Once received by our team we will process the refund for you. You dont need to do anything if you havent already received the tickets, we will process a refund automatically.
Postponed
If an event is postponed to a different date, you will normally be able to use these tickets for the rescheduled date. If you are not able to make it to the date, you are free to sell your tickets on through YourTicketMarket.com
Please note that Your Ticket Market Ltd is not liable to any extra cost that you incur as a result of an event being cancelled.
|